Until 2010, the most common way of managing knowledge in enterprise organizations was Microsoft Sharepoint websites.
Users would create documents and upload them to the Sharepoint. The novelty of the Sharepoint was a useful and convenient way to share documents between users with versioning. If once had to have shared volumes with folders inside where one user might overwrite changes, now Sharepoint allows version control and recovery.
However, Sharepoint still consists of documents as the smallest component of knowledge. The user has to checkout the entire document, edit it, and check in again. Other users can't edit it simultaneously and if the document wasn't check out, merge conflicts occur.
These are exactly the kind of issues that prevent user from documenting and contributing their knowledge to the organization.
Then, came Wiki. Mainly by popular spread of Atalassian Wiki, users can now contribute their knowledge by directly editing articles in their browsers. The knowledge and data aren't stored in documents, but in online editable articles that in later versions, user can even edit collaboratively.
So, Wiki tools do make it easier for users to contribute data and edit articles. Nonetheless, as with all tech tools, the ease of updating wiki resources still need to be governed by KM policy. Companies always have to get their employees the easiest and best KM tools, but to enforce KM policies by compulsory, guidelines, bonuses etc.
Users would create documents and upload them to the Sharepoint. The novelty of the Sharepoint was a useful and convenient way to share documents between users with versioning. If once had to have shared volumes with folders inside where one user might overwrite changes, now Sharepoint allows version control and recovery.
However, Sharepoint still consists of documents as the smallest component of knowledge. The user has to checkout the entire document, edit it, and check in again. Other users can't edit it simultaneously and if the document wasn't check out, merge conflicts occur.
These are exactly the kind of issues that prevent user from documenting and contributing their knowledge to the organization.
Then, came Wiki. Mainly by popular spread of Atalassian Wiki, users can now contribute their knowledge by directly editing articles in their browsers. The knowledge and data aren't stored in documents, but in online editable articles that in later versions, user can even edit collaboratively.
So, Wiki tools do make it easier for users to contribute data and edit articles. Nonetheless, as with all tech tools, the ease of updating wiki resources still need to be governed by KM policy. Companies always have to get their employees the easiest and best KM tools, but to enforce KM policies by compulsory, guidelines, bonuses etc.
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